Privacy Policy

Privacy Policy

Langata Link Shops (“we”, “us”) operates from Langata Road, Nairobi, Kenya. This policy explains what information we collect, why, and your choices. Questions? Email info@langatalinkshops.com.

Information We Collect

• Account details: your name, email and phone number.
• Delivery details: your addresses, county and delivery zone.
• Order and purchase history, in store and online.
• Loyalty activity: points earned and redeemed.
• Payment confirmation details — we do not store your full card number or M-Pesa PIN; card payments are handled by our payment provider.
• Technical data such as cookies, used to keep your cart and session working.

How We Use Your Information

• To process, deliver and support your orders.
• To manage your account and loyalty points.
• To respond to your enquiries and send order and service updates.
• With your consent, to send marketing about offers and new arrivals.

Payments

M-Pesa and card payments are processed by our payment providers. We receive confirmation of payment but do not store your M-Pesa PIN or full card details.

Sharing

We share your data only as needed to deliver your order (for example, with delivery partners) and to meet legal, tax and accounting obligations. We do not sell your personal data.

Retention

We keep your information for as long as your account is active and as required for accounting, tax and audit purposes.

Your Choices & Rights

• Opt out of marketing at any time, from your account or by emailing us.
• Request a copy of the personal data we hold about you.
• Request correction or deletion of your data, subject to records we are required to keep by law.

Contact

To exercise any of these rights, email info@langatalinkshops.com.