Payment Options
Last updated: 14 July 2026
How to Pay
We accept the following payment methods:
M-Pesa — you’ll receive an STK prompt on your phone to enter your PIN and confirm.
Card payments — Visa and Mastercard, through our secure online payment gateway.
Refund Policy
Refunds Are Subject to Management Approval
We do not process on-the-spot refunds. All refund requests must be reviewed and approved by management before any refund is initiated — not on the spot by the staff at the shop. Customers are encouraged to raise their concern with a member of staff, who will escalate it to management for consideration.
When Refunds Apply
A refund is only possible where a customer has been overcharged, or has ordered an item that was not in stock. In other cases, please see our Returns & Exchanges policy for exchange or credit-note options.
Refund Method
All approved refunds are processed back through the same payment method used at the time of purchase (e.g. M-Pesa, card, or bank transfer). Refunds will not be issued in a different form from the original payment.
Processing Timelines
Once a refund has been approved by management and initiated on our end, the time it takes for funds to reflect in your account is determined by your payment provider and is beyond our control. We will notify you once the refund has been initiated and give you any updates we may have on the matter.
Contact
For any refund enquiries, please reach us at info@langatalinkshops.com.