Delivery information

Shop online and have your items delivered the next working day, nationwide, with a registered courier like Fargo or G4S

Deliver Options

  • Nairobi Next Day Delivery: all orders within Nairobi are proccesses within 24 hours in case of any adjustments our representantives will inform you.
  • Country wide standard delivery: once we confirm your order we will send you the delivery charges once everything is confirmed it will take up to 5 working days
  • International standard shipping: we use DHL for international shipping, once we receive your order we will get back to you with the shipping charges, once the payment is made we will release your item for shiping within 24 hours, it may take 5 to 24 working days to receive your parcel

Track your order here

If you have received your dispatch email then this means that your order is on the way, simply enter the order number above and hit find order to track your order.

Item(s) missing from my order

Sorry an items missing, we’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please head over to our Contact Us section and we will sort it for you.

I received a faluty item what do I do

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

  • •Your name
  •  Order number
  • Product name and code
  • Picture of the fault
  • Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the ‘Contact Us’ form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear and lingerie if the hygiene seal is not in place or has been broken

This does not affect your statutory rights.

I received the incorrect Item

We will get this fixed for you ASAP just head over to our Contact Us section.

When you message, please include the following information:

  • Your name
  • Order number
  • Product name and code of the item ordered
  • Product name and code of the item received
  • Picture of the incorrect item and a description of the incorrect item received

Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.